These terms do not supersede your statutory rights under the Sale of Goods Act, but are designed to clarify the principles and procedures of how we operate. Teddy Maximus reserves the right at any time to modify, alter, amend or update these terms and conditions
Teddy Maximus always advises our customers that pets should be under constant supervision whilst using or wearing any of our products. Teddy Maximus will not be held liable for any accident or injury caused to pets as a result of misuse or unsupervised use.
Please ensure your dog is supervised and appropriately fastened in our dog carrier at all times. We recommend a harness is used to attach the trigger hook inside the carrier to your dog.
Postage & Packaging
All orders will be dispatched using Royal Mail or a courier service if express delivery is selected. Please note that we are unable to dispatch on weekends, bank holidays or any other public holiday.
When goods are in stock please allow up to a week for delivery (please allow two extra days for personalised items). If the items are not in stock, we will email you with an estimated delivery date when you place the order.
For Europe please allow up to two weeks for delivery. For worldwide up to three weeks. This excludes weekends.
Any time or date stated for delivery is an estimate only. Teddy Maximus make every effort to dispatch goods on time, but do not accept liability for failure to deliver within the stated time.
Some parcels will require a signature on arrival therefore when ordering you must state a delivery address where someone will be present. In the event that no one is available to sign for the goods and a signature is required, the carrier will leave notification of their delivery attempt with the necessary re-delivery information. If the item is not picked up, we will quote you for redelivery.
Postage & Packaging charges
All UK orders over £100 will be sent with free delivery
Standard delivery is charged at £3.99 for UK orders below £100
International delivery is charged at different rates according to the destination and weight of the parcel. We prefer to give you a tailored quote to give the best possible value.
Duties & Local taxes
All prices shown include VAT or other sales taxes due in the United Kingdom only. For delivery destinations outside the United Kingdom, prices do not include VAT, customs duties or relevant handling charges, which will, if applicable, we payable by you. The customer is responsible for any duties and/or taxes at the point of entry into the destination country.
If you are not happy with your Teddy Maximus purchase, please return the goods to us in the original condition including a copy of the original delivery note and a message stating you wish to make the return for a refund.
In the case of an exchange of item (e.g for a different size), include the returned item, a copy of the original delivery note and a message stating which item you wish to exchange for.
All goods must be returned to us within 14 days of delivery, to receive an exchange or refund (less postage and packaging).
For all returns you will be required to arrange and pay for the return of the goods to us by registered post or special delivery. When returning items you are strongly recommended to obtain proof of posting. Proof of posting will assist you in tracking any shipment which is reported as lost, damaged, mislaid or otherwise undelivered.
The customer is responsible for any duties and/or taxes at the point of return if incorrectly labelled.
PLEASE NOTE PERSONALISED ITEMS CANNOT BE RETURNED UNLESS FAULTY
Any goods returned incomplete will not be replaced or refunded.
Please note that refunds will be made using the same method as the original payment.
All goods are checked thoroughly before leaving for their destination.
On the rare occasion that you may receive goods that are faulty or not what you ordered, please contact us within 28 days of delivery and we will help you resolve any issues as quickly as possible.
Damage & Loss in transit
Teddy Maximus does not accept liability for any delays or damages once the goods have left us and are in possession of the carriers.
Goods should be inspected on receipt of delivery, and damages to be advised in writing within 3 working days of delivery, so that we can arrange replacement goods and start following up with out carrier.
If you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the carrier.
Teddy Maximus reserves the right to alter prices at any time, without prior notice.
Orders & Payment
Teddy Maximus use shopify payments system and Paypal, a secure online payment method allowing you to pay with your Paypal account or a debit or credit card (without registering for a Paypal account). Once payment has been authorized, Teddy Maximus will send you an email confirming your order.
You will be notified within 1-2 working days, if any goods ordered are out of stock.
All orders are subject to acceptance and to availability of the goods ordered.
Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law.
Risk & Retention of title
Under normal circumstances, goods must be paid for prior to dispatch and the risk of loss, breakage and damage and all other risks shall pass to the customer when the goods have been dispatched.
Goods shall remain the property of Teddy Maximus until payment in full has been received and cleared. In the event of any default in payment the company reserves the right to reclaim the goods concerned.
We take all reasonable precautions to keep information supplied to us by customers strictly confidential. We do not supply our 'mailing information' to third parties but do use it to advise our clients of goods and services we feel may be of interest to them, unless expressly instructed otherwise.
Information supplied to us may be stored on a computer system, but will not be supplied to any outside agency.
You may not reproduce, publish, transmit, distribute, display, modify, sell, or exploit in anyway, in whole or in part, any contents of the website, or any related software, catalogue, advertising or images for any purpose without the prior permission of Teddy Maximus.
Products and colours on our website are a guide only. All images, specifications and descriptions are for the sole purpose of giving an approximate idea of the goods.
Teddy Maximus understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, teddymaximus.com and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.
When we talk about "personal data" in this policy, we mean any information which could be used to identify you, either directly or indirectly, for example in combination with any other information we may hold about you.
It covers the collection of personal data in-store, via the Teddy Maximus website (www.TeddyMaximus.com) (the "Website"), and from our pages on third party social media channels such as Facebook, Twitter, Pinterest, Instagram, YouTube and so on.
Personal data collected by Teddy Maximus
We may collect and use the following categories of personal data about you:
(1) Personal data you share with us
When you order from us, when you register for a Teddy Maximus account or when you sign up to our mailing lists, we may ask for (one or more of) your name, email address, delivery address, telephone number, credit or debit card number, registered address of the card (referred to on Website as the “billing address”), card, CVC number, the card's expiry date and a contact phone number for the registered address of the card.
At one of our Teddy Maximus pop ups/events, you may be asked if you would like to provide your name, e-mail address or other contact information so we can contact you about products and news you might be interested in.
(2) Personal data we collect about you
We collect some personal data, as well as other information in the form of anonymous or aggregate statistics, when you use our Website. We may collect:
We collect some of this information using cookies. You can find more information on what cookies we use, how we use them, and your options for changing how we use them in the section below on "Cookies" and in our Cookies Policy.
(3) Personal data we receive from other sources
When you interact with us, or use any of our pages on social media sites, such as Facebook, Twitter, Pinterest, Instagram YouTube and so on, we may collect information about you which could include personal data. For example, when you "Like" a post on our Facebook page, or "Follow" us on Twitter. Those social media sites will also have their own privacy policies explaining how they use and share your personal data. You should carefully review those privacy policies before you use those social media sites, to make sure that you are happy with them.
Reasons for collecting personal data
(1) Personal data you share with us
We use the personal data you share with us to:
(2) Personal data we collect about you
We use the personal data we collect about you to:
Not all of the information used for these purposes is "personal data"; some of it is anonymised or used on an aggregate basis.
(3) Personal data we receive from other sources
We use the personal data we receive from other sources to develop an understanding of what people think about our products and services, so that we can constantly improve them.
Sharing of personal data
We may share your personal data with the following third parties:
We may also share personal data collected about you with social media channels, advertising networks and other third parties who help us to understand how our Website is being used, how well our advertising works, how we can improve, to provide ad measurement services and to target advertising (and in some cases we may allow those third parties to collect and receive data themselves for these purposes, which they may also collect from elsewhere on the internet and other apps).
This information is collected using cookies and other similar technologies. You can find more information on what cookies and technologies are used, how they are used, and your options for changing how we use them in the section below on "Cookies" and in our Cookies Policy below.
If we decide to sell or buy any parts of our business, we may also need to share your personal data with the buyer of those parts of the business. In those circumstances, we will make sure that any new buyer will promptly give you details of how they will use your personal data, and your options for changing that.
Receiving contact from Teddy Maximus & changing contact preferences:
From time to time, we may send you aftercare e-mails relating to your Teddy Maximus product.
We may also send you e-mails with information in relation to any products which are similar to your Teddy Maximus product, and which we think you might like. When you sign up to one of our 'waitlists' for a Teddy Maximus product that is not yet available, we will send you an e-mail to let you when that product becomes available.
We will only send you e-mails with information in relation to any other products, special offers or competitions, if you have agreed that we can (sometimes referred to as an "opt-in").
If you have registered for an account with us, and when shopping online on the Website or App, you have put items in your "Shopping Bag" and then abandoned them, we may send you e-mails to remind you of what you may be missing.
In any case, you can ask us to stop contacting you at any time by contacting us on hello@teddy maximus.com or by using the unsubscribe option in each e-mail.
Use of personal data by Teddy Maximus:
The personal data that we collect about you may be transferred to, accessed, used or stored in, a country outside the European Economic Area ("EEA"), either by us or by any of the third parties that we share your personal data with.
Security of personal data:
We care about your personal data and know that you trust us to keep it secure.
We use appropriate technical and organisational measures, including encryption, to protect your personal data, and review those regularly.
Unfortunately, the transmission of personal data via the internet is not completely secure. Although we will do our best to protect your personal data we cannot guarantee the security of your personal data on transmission via the internet.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Personal data and your rights:
You have the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge.
You also have the right to access any personal data that we hold about you.
If you would like to update, correct or access the personal data we hold about you, please contact us firstname.lastname@example.org
You can find more information on what cookies we use, how we use them, and your options for changing how we use them in the section below on "Cookies" and in our Cookies Policy.
Competitions & Invitation Only Events
There are currently no active competitions in your country or territory.
This cookies policy describes;
What are cookies?
Cookies do lots of different jobs on the Website. We want you to understand the different types of cookies that we use on the Website.
Generally, the cookies used on our Website perform up to four different functions:
These are cookies which are strictly necessary for us to provide a service requested by you, or to comply with legal requirements.
We use a number of these 'strictly necessary' cookies. For example, these types of cookies provide the necessary security that your visit to the Website requires, help ensure the content of the pages you request load quickly and remember which Teddy Maximus products you wish to buy when you put them in your 'Shopping Bag'. Without these cookies, some of the services that you have asked for cannot be provided.
We want you to understand these types of cookies, and why we use them, but we don't need to get your consent to use them on the Website, because we use these cookies only to provide you with services that you have requested.
These cookies collect anonymous information about the web pages you visit.
We use these cookies to collect information about how visitors use the Website. For example, which pages our visitors go to most often, and if they get error messages on those pages.
These cookies remember your choices to improve your experience of the Website.
We use these cookies to allow the Website to remember choices you make. For example, remembering your username, your language, the region you are in, and changes you make to various other parts of the Website which you can customise. The aim of these cookies is to provide you with a more personal experience so that you don't have to reset your preferences each time you visit us.
We allow third party cookies, web beacons and similar technologies, placed by our re-targeting and advertising partners, to track your browsing habits on our Website (and also elsewhere on the internet and other apps) so that we can later show you targeted ads on other websites (including on social media sites) which we hope are relevant to your interests. For example, if you viewed pages on our Website relating to a particular product, you may be later be shown one of our advertisements relating to these or similar products when you are viewing pages on another website (including on social media sites) or app. These types of cookies, web beacons and similar technologies and the information they collect are also used to limit the number of times you see these advertisements, as well as to help measure the effectiveness of our advertising campaigns and to provide other measurement services.