If you are not happy with your Teddy Maximus purchase, simply return the goods to us in the original condition including a copy of the original delivery note and a message stating you wish to make a return.

In the case of an exchange of item (e.g for a different size), include the returned item, a copy of the original delivery note and a message clearly stating which item you wish to exchange it for.

All goods must be returned to us within 14 days of delivery, to receive an exchange or refund (less any postage and packaging).

For all returns you will be required to arrange and pay for the return of the goods to us by registered post or special delivery. When returning items you are strongly recommended to obtain proof of posting. Proof of posting will assist you in tracking any shipment which is reported as lost, damaged, mislaid or otherwise undelivered.

Any goods returned incomplete e.g. parts missing will not be replaced or refunded.

Please note that refunds will be made using the same method as the original payment.