Postage & Packaging Charges (UK)
- Spend £100.00 in a single transaction and receive free delivery. Delivery takes between 3-4 working days after dispatch (please allow 2 extra days for personalised items)
- Items under £100: £3.99 delivery fee. Delivery takes between 3-4 working days after dispatch (please allow 2 extra days for personalised items)
- Express Couriers available and calculated at checkout
For unsuitable items, you are responsible for returns postage charges.
Delivery Information (UK)
Teddy's team will dispatch orders using Royal Mail or a chosen courier service for dog beds and cushions (usually within 1-2 working days). Please note that Teddy's team don't dispatch on weekends, bank holidays or any other public holiday. Please allow up to a week for delivery after dispatch.
International Shipping
- Individually quoted at checkout - express courier options available and calculated at checkout
- New Rules for European Countries: import VAT/customs duties and handling fees may be due when the goods arrive in your country and are your responsibility. If these are refused at point of entry and the item is returned to us, you will be refunded minus the cost of postage/return postage.
For unsuitable items, you are responsible for returns postage charges.
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If any items are not in stock, Teddy's team will email you with an estimated delivery date when you place the order.
Some parcels will require a signature on arrival therefore when ordering you must state a delivery address where someone will be present. In the event that no one is available to sign for the goods and a signature is required, the carrier will leave notification of their delivery attempt with the necessary redelivery information.
Christmas:
To receive your purchase before Christmas please place your order before the following deadlines:
- UK: Order by 12pm 15th December.
- Europe: Order by 12pm 10th December
- Outside of Europe: Order by 12pm 10th December