Ces termes ne remplacent pas vos droits légaux en vertu de la Loi sur la vente de marchandises, mais sont conçus pour clarifier les principes et les procédures de notre fonctionnement. Teddy Maximus se réserve le droit, à tout moment, de modifier, modifier, modifier ou mettre à jour les présentes conditions générales
démenti
Teddy Maximus conseille toujours à nos clients que les animaux de compagnie doivent être sous surveillance constante tout en utilisant ou en portant l’un de nos produits. Teddy Maximus ne sera pas tenu responsable de tout accident ou blessure causé aux animaux de compagnie en raison d’une utilisation abusive ou non supervisée.
S’il vous plaît assurez-vous que votre chien est surveillé et convenablement attaché dans notre porte-chien à tout moment. Nous recommandons un harnais est utilisé pour attacher le crochet de déclenchement à l’intérieur du transporteur à votre chien.
Frais de port et emballage
Toutes les commandes seront envoyées en utilisant Royal Mail ou a courier service if express delivery is selected. Please note that we are unable to dispatch on weekends, bank holidays or any other public holiday.
Lorsque les marchandises sont en stock, veuillez prévoir jusqu’à une semaine pour la livraison (pdeux jours supplémentaires pour les articles personnalisés). Si les articles ne sont pas en stock, nous vous envoyer un e-mail avec une date de livraison estimée lorsque vous passez la commande.
For Europe please allow up to two weeks for delivery. For worldwide up to three weeks. This excludes weekends.
Toute heure ou date indiquée pour la livraison est une estimation seulement. Teddy Maximus s’efforce d’expédier les marchandises à temps, mais n’assume aucune responsabilité pour défaut de livraison dans les délais indiqués.
Some parcels will require a signature on arrival therefore when ordering you must state a delivery address where someone will be present. In the event that no one is available to sign for the goods and a signature is required, the carrier will leave notification of their delivery attempt with the necessary re-delivery information. If the item is not picked up, we will quote you for redelivery.
Frais de port et d’emballage
All UK orders over £100 will be sent with free delivery
Standard delivery is charged at £3.99 for UK orders below £100
La livraison internationale est facturée à des tarifs différents en fonction de la destination et du poids du colis. Nous préférons vous donner un devis sur mesure pour donner la meilleure valeur possible.
Droits et taxes locales
All prices shown include VAT or other sales taxes due in the United Kingdom only. For delivery destinations outside the United Kingdom, prices do not include VAT, customs duties or relevant handling charges, which will, if applicable, we payable by you. The customer is responsible for any duties and/or taxes at the point of entry into the destination country.
Retourne
Si vous n’êtes pas satisfait de votre achat Teddy Maximus, veuillez nous retourner les marchandises dans l’état d’origine, y compris une copie du bon de livraison original et un message indiquant que vous souhaitez faire le retour pour un remboursement.
Dans le cas d’un échange de l’article (par exemple pour une taille différente), incluez l’article retourné, une copie de la livraison originale Note et un message indiquant l’élément que vous souhaitez échanger.
Toutes les marchandises doivent nous être retournées dans les 14 jours suivant la livraison, pour recevoir un échange ou un remboursement (moins les frais de port et d’emballage).
Pour tous les retours, vous devrez organiser et payer pour le retour de la marchandise à nous par poste recommandé ou livraison spéciale. Lorsque vous retournez des articles, vous êtes vivement recommandé d’obtenir une preuve de détachement. Une preuve de détachement vous aidera à suivre tout envoi qui est rapporté comme perdu, endommagé, égaré ou autrement non livré.
The customer is responsible for any duties and/or taxes at the point of return if incorrectly labelled.
VEUILLEZ NOTER QUE LES ARTICLES PERSONNALISÉS NE PEUVENT PAS ÊTRE RETOURNÉS SAUF DÉFECTUEUX
Toute marchandise retournée incomplète ne sera pas remplacée ou remboursée.
Veuillez noter que les remboursements seront effectués selon la même méthode que le paiement initial.
Marchandises défectueuses
Toutes les marchandises sont vérifiées minutieusement avant de partir pour leur destination.
Dans les rares cas où vous pouvez recevoir des marchandises qui sont défectueux ou non ce que vous avez commandé, s’il vous plaît nous contacter dans les 28 jours de la livraison et nous vous aiderons à résoudre tous les problèmes le plus rapidement possible.
Dommages et pertes en transit
Teddy Maximus décline toute responsabilité en cas de retard ou de dommages-intérêts une fois que les marchandises nous ont quittés et sont en possession des transporteurs.
Les marchandises doivent être inspectées à la réception de la livraison, et les dommages à être conseillés par écrit dans les 3 jours ouvrables de la livraison, afin que nous puissions organiser les marchandises de remplacement et commencer à suivre avec le transporteur.
Si vous recevez des marchandises endommagées, veuillez conserver toute la documentation pertinente afin qu’une réclamation d’assurance puisse être faite contre le transporteur.
Prix
Teddy Maximus se réserve le droit de modifier les prix à tout moment, sans préavis.
Commandes et paiement
Teddy Maximus utilisez le système de paiements Shopify et PayPal, une méthode de paiement en ligne sécurisée permettant vous payez avec votre compte PayPal ou une carte de débit ou de crédit (sans vous inscrire à un compte PayPal). Une fois le paiement autorisé, Teddy Maximus vous enverra un e-mail confirmant votre commande.
Vous serez averti dans un délai de 1-2 jours ouvrables, si des marchandises commandées sont en stock.
Toutes les commandes sont soumises à l’acceptation et à la disponibilité des marchandises commandées.
Droit applicable
Toutes les transactions effectuées sont réputées accomplies au Royaume-Uni et sont donc régies et interprétées conformément à la loi anglaise.
Risque et rétention du titre
Dans des circonstances normales, les marchandises doivent être payées avant l’expédition et le risque de perte, de bris et de dommages et tous les autres risques sont transmis au client lorsque les marchandises ont été expédiées.
Les marchandises demeurent la propriété de Teddy Maximus jusqu’à ce que le paiement intégral ait été reçu et effacé. En cas de défaut de paiement, la société se réserve le droit de récupérer les marchandises concernées.
confidentialité
Nous prenons toutes les précautions raisonnables pour garder les informations qui nous sont fournies par les clients strictement confidentielles. Nous ne fournissons pas nos «informations de publipostage» à des tiers, mais nous l’utilisons pour informer nos clients des biens et services que nous estimons susceptibles de les intéresser, sauf indication expresse contraire.
Les informations qui nous sont fournies peuvent être stockées sur un système informatique, mais ne seront pas fournies à une agence extérieure.
copyright
Vous ne pouvez pas reproduire, publier, transmettre, distribuer, afficher, modifier, vendre ou exploiter de toute façon, en tout ou en partie, tout contenu du site Web, ou tout logiciel, catalogue, publicité ou image connexe à quelque fin que ce soit sans l’autorisation préalable de Teddy maximus.
Veuillez noter:
Les produits et les couleurs de notre site Web ne sont qu’un guide. Toutes les images, spécifications et descriptions sont dans le seul but de donner une idée approximative des marchandises.
PRIVACY POLICY
Teddy Maximus understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, teddymaximus.com and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully.
At Teddy Maximus, we are committed to protecting your privacy and meeting the requirements of applicable data protection legislation. This privacy policy explains:
When we talk about "personal data" in this policy, we mean any information which could be used to identify you, either directly or indirectly, for example in combination with any other information we may hold about you.
This privacy policy covers our use of your personal data which we collect about you during any interaction you may have with us.
It covers the collection of personal data in-store, via the Teddy Maximus website (www.TeddyMaximus.com) (the "Website"), and from our pages on third party social media channels such as Facebook, Twitter, Pinterest, Instagram, YouTube and so on.
In this privacy policy, when we refer to "we", "us" or "our", we mean Teddy Maximus Company.
Please read this privacy policy carefully to understand our practices regarding your personal data. If you have any questions, comments or concerns about any aspect of this privacy policy, please contact our Customer Service team at [email protected]
Personal data collected by Teddy Maximus
We may collect and use the following categories of personal data about you:
(1) Personal data you share with us
When you order from us, when you register for a Teddy Maximus account or when you sign up to our mailing lists, we may ask for (one or more of) your name, email address, delivery address, telephone number, credit or debit card number, registered address of the card (referred to on Website as the “billing address”), card, CVC number, the card's expiry date and a contact phone number for the registered address of the card.
At one of our Teddy Maximus pop ups/events, you may be asked if you would like to provide your name, e-mail address or other contact information so we can contact you about products and news you might be interested in.
(2) Personal data we collect about you
We collect some personal data, as well as other information in the form of anonymous or aggregate statistics, when you use our Website. We may collect:
We collect some of this information using cookies. You can find more information on what cookies we use, how we use them, and your options for changing how we use them in the section below on "Cookies" and in our Cookies Policy.
(3) Personal data we receive from other sources
When you interact with us, or use any of our pages on social media sites, such as Facebook, Twitter, Pinterest, Instagram YouTube and so on, we may collect information about you which could include personal data. For example, when you "Like" a post on our Facebook page, or "Follow" us on Twitter. Those social media sites will also have their own privacy policies explaining how they use and share your personal data. You should carefully review those privacy policies before you use those social media sites, to make sure that you are happy with them.
Reasons for collecting personal data
(1) Personal data you share with us
We use the personal data you share with us to:
(2) Personal data we collect about you
We use the personal data we collect about you to:
Not all of the information used for these purposes is "personal data"; some of it is anonymised or used on an aggregate basis.
(3) Personal data we receive from other sources
We use the personal data we receive from other sources to develop an understanding of what people think about our products and services, so that we can constantly improve them.
Sharing of personal data
We may share your personal data with the following third parties:
We may also share personal data collected about you with social media channels, advertising networks and other third parties who help us to understand how our Website is being used, how well our advertising works, how we can improve, to provide ad measurement services and to target advertising (and in some cases we may allow those third parties to collect and receive data themselves for these purposes, which they may also collect from elsewhere on the internet and other apps).
This information is collected using cookies and other similar technologies. You can find more information on what cookies and technologies are used, how they are used, and your options for changing how we use them in the section below on "Cookies" and in our Cookies Policy below.
If we decide to sell or buy any parts of our business, we may also need to share your personal data with the buyer of those parts of the business. In those circumstances, we will make sure that any new buyer will promptly give you details of how they will use your personal data, and your options for changing that.
Receiving contact from Teddy Maximus & changing contact preferences:
From time to time, we may send you aftercare e-mails relating to your Teddy Maximus product.
We may also send you e-mails with information in relation to any products which are similar to your Teddy Maximus product, and which we think you might like. When you sign up to one of our 'waitlists' for a Teddy Maximus product that is not yet available, we will send you an e-mail to let you when that product becomes available.
We will only send you e-mails with information in relation to any other products, special offers or competitions, if you have agreed that we can (sometimes referred to as an "opt-in").
If you have registered for an account with us, and when shopping online on the Website or App, you have put items in your "Shopping Bag" and then abandoned them, we may send you e-mails to remind you of what you may be missing.
In any case, you can ask us to stop contacting you at any time by contacting us on hello@teddy maximus.com or by using the unsubscribe option in each e-mail.
Use of personal data by Teddy Maximus:
The personal data that we collect about you may be transferred to, accessed, used or stored in, a country outside the European Economic Area ("EEA"), either by us or by any of the third parties that we share your personal data with.
We will make sure that any transfer of your personal data by us or by those third parties, complies with the laws which apply to us. In any case, the transfer, access and use of your personal data will continue to be governed by this privacy policy. By submitting your personal data, you agree to this transfer, access and use of your personal data outside the EEA.
Security of personal data:
We care about your personal data and know that you trust us to keep it secure.
We use appropriate technical and organisational measures, including encryption, to protect your personal data, and review those regularly.
Unfortunately, the transmission of personal data via the internet is not completely secure. Although we will do our best to protect your personal data we cannot guarantee the security of your personal data on transmission via the internet.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Personal data and your rights:
You have the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge.
You also have the right to access any personal data that we hold about you.
If you would like to update, correct or access the personal data we hold about you, please contact us [email protected]
Our Website may contain links to other websites and social media sites operated by third parties. Please note that we have no control over how those third parties collect and use your personal data. Those third party sites may have their own privacy policies. You should always read the privacy policy of each website you visit carefully.
Cookies:
Our Website uses cookies to collect information about you, including some personal data. "Cookies" are small data files which are placed on your device via your web browser when you visit the Website. Any personal data collected by those cookies will be used in accordance with this privacy policy.
You can find more information on what cookies we use, how we use them, and your options for changing how we use them in the section below on "Cookies" and in our Cookies Policy.
Changes
From time to time we may make changes to this privacy policy. If we decide to do so we will post the changes on our Website so that you are always aware of what personal data we collect about you, and how we use it. We suggest you review our privacy policy
Competitions & Invitation Only Events
There are currently no active competitions in your country or territory.
Cookies Policy:
Please note that the Teddy Maximus website (the "Website") uses cookies.
This cookies policy describes;
What are cookies?
Cookies are small text files which are placed on your device via your browser when you visit the Website. Some cookies that we use may collect personal data about you. In our privacy policy, we explain what "personal data" is, what personal data we collect about you and how we use it. You can find more general information about cookies at: www.allaboutcookies.org.
Why do we use cookies?
Cookies do lots of different jobs on the Website. We want you to understand the different types of cookies that we use on the Website.
Generally, the cookies used on our Website perform up to four different functions:
These are cookies which are strictly necessary for us to provide a service requested by you, or to comply with legal requirements.
We use a number of these 'strictly necessary' cookies. For example, these types of cookies provide the necessary security that your visit to the Website requires, help ensure the content of the pages you request load quickly and remember which Teddy Maximus products you wish to buy when you put them in your 'Shopping Bag'. Without these cookies, some of the services that you have asked for cannot be provided.
We want you to understand these types of cookies, and why we use them, but we don't need to get your consent to use them on the Website, because we use these cookies only to provide you with services that you have requested.
These cookies collect anonymous information about the web pages you visit.
We use these cookies to collect information about how visitors use the Website. For example, which pages our visitors go to most often, and if they get error messages on those pages.
These performance cookies don't collect personal data (as defined in our privacy policy) – all information they collect is aggregated and anonymous. The information gathered is only used to improve how the Website work.
These cookies remember your choices to improve your experience of the Website.
We use these cookies to allow the Website to remember choices you make. For example, remembering your username, your language, the region you are in, and changes you make to various other parts of the Website which you can customise. The aim of these cookies is to provide you with a more personal experience so that you don't have to reset your preferences each time you visit us.
We allow third party cookies, web beacons and similar technologies, placed by our re-targeting and advertising partners, to track your browsing habits on our Website (and also elsewhere on the internet and other apps) so that we can later show you targeted ads on other websites (including on social media sites) which we hope are relevant to your interests. For example, if you viewed pages on our Website relating to a particular product, you may be later be shown one of our advertisements relating to these or similar products when you are viewing pages on another website (including on social media sites) or app. These types of cookies, web beacons and similar technologies and the information they collect are also used to limit the number of times you see these advertisements, as well as to help measure the effectiveness of our advertising campaigns and to provide other measurement services.
